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Delivery and Returns


1. Introduction

This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products. See our full Terms and Conditions for further information .

2. Free UK Delivery

We offer free standard delivery to most mainland UK addresses on all orders over GBP 60 (including VAT).
All other orders will be subject to delivery charges as detailed in Section 5.

3. Geographical Limitations

​We will usually be able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.
* Some exclusions may apply, you will be informed immediately on receipt of an order request.
​​We may from time to time agree to delivery products to other countries and territories.

4. Delivery Methods and Periods

The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) ​if your delivery address is on the United Kingdom mainland and the product is one of the following: A1/A2/A3/A4/A900/A1200/A1800/A2400, you will be able to select parcel tracking , and the typical period for delivery of products by this method is 3-4 working days
(b)​ and if you order one of the following items: A5/A6/A3000/A3600, delivery restrictions will apply (North of Scotland, islands, ect). Delivery of these products is by pallet, this method takes 4-5 working days.
If you place your order before 2pm on a working day, these time periods run from the close of business on that day; if you place your order after 3pm on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
The delivery periods set out in this section are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

5. Delivery Charges

Delivery charges are almost always FREE, charges will apply to deliveries outside our main areas, you will be informed (by email) of any excess charges prior to acceptance of an order.
​Applicable delivery charges will depend upon the location of the delivery address, and the size and weight of the products in your order.

​6. Delivery Tracking

​Delivery tracking is available in respect of (see section 4).
To track your delivery, enter your order number (which is provided in your order dispatch confirmation email) into our delivery service provider’s website here: [URL].

7. Receipt and Signature

All deliveries must be received in person at the delivery address, and a signature must be provided.

8. Additional Deliveries

If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.

9. Collection

If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address with instructions on how you may collect your products, including a time limit for collection.

10. Delivery Problems

If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products. However, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.


1. Introduction

We understand that from time to time you may wish to return a product to us.
​We have created this policy to enable you to return products to us in appropriate circumstances.
This policy applies to all of our customers in the UK and Ireland.
This policy applies to all orders submitted through our website.
This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Protection (Distance Selling) Regulations 2000).

2. Returns

​If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) We receive the returned product within 30 days following the date of dispatch of the product to you
(b) ​The returned product is unused, in its original unopened packaging with any Banding (not shrink-wrap) intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) ​You comply with the procedure set out in this policy in relation to the return of the product.

3. Returns Procedure

​In order to take advantage of your rights under this policy, you must
contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.
​Products returned under this policy must be sent to Clonee sawmills Ltd , Dunboyne Rd. Clonee,Co Meath, Ireland.
You will be responsible for paying postage costs associated with returns under this policy.(see charges listed in 5.3 below)

4. Exclusions

The following kinds of products may not be returned under this policy:
(a) any product made to your specification;
(b)​ any product made to order;
(c)​ any product personalised or adapted for you;
(d) any product opened, attempted and or incomplete

5. Refunds

We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
We will not refund to you the original delivery charges relating to the returned product. (No charge so no refund)
We will not refund to you any costs you incur in returning the product to us. If at all possible We will organise to have the product collected by the haulage/courier company that made the initial delivery.
(a) Cost for collection is as follows for the following items
Single Gates ( 1 pack)A1,A2,A900,1200(V and TGV) £25
Double gates (2 packs) A3,A4,A1800,A2400(V and TGV) £50
Wall baton kit(1 pack)WB1 and WB2 £20
(b) Cost for collecting/returning the following items
A5,A6,A3000,A3600(V and TGV)
£110.00* per pallet (must be placed Neatly back on the pallet they arrived on)
(c) If outside our usual free delivery area all refunds/charges will be by mutual agreement only

​We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

​Improper Returns

​If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a)​ We will not refund the purchase price or exchange the product;
(b)​ We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c)​ If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

Our Details

This website is owned and operated by Clonee Sawmills Ltd T/A www.create-a-gate.co.uk
​Our principal place of business is at Dunboyne Road, Clonee, Co Meath, D15 Ireland
You can contact us by writing to the business address given above, by using our website contact form, by email to james@create-a-gate.co.uk or by telephone on +353 1 8252017.

Drafting Notes For Returns Policy

We created this returns policy for our website selling products to businesses, consumers or a mixture of the two groups.
The policy sets out the circumstances in which products may be returned, and details the procedure that must be followed when returning a product. It also explains how refunds will be given, and what happens if a product return does not follow the required procedure.
The law provides that sellers must allow customers to return products in certain circumstances. The statutory return rights available to consumers (rather than business customers) include a general right to return products purchased under contracts that have been entered into at a distance. In the usual case, that right is available until the end of the period of 7 working days following the delivery of the products.